Thank you for shopping with us. Your satisfaction is our top priority. This Refund Policy explains how refunds, returns, and replacements are handled for orders placed through our platform.
Refund Policy
Welcome to JHARKHAND FOODS!
Eligibility for Refund or Replacement
We accept refund or replacement requests under the following conditions:
Damaged or Defective Products
If you receive an item that is damaged, expired, or defective, please notify us within 24 hours of delivery with a clear photo or video proof.
Wrong Item Delivered
If you receive an incorrect product (different from what you ordered), you are eligible for a replacement or refund.
Missing Items
If an item is missing from your order, please report it within 24 hours of receiving your delivery. After verification, we'll issue a refund or arrange for a replacement.
Perishable Items
Due to the nature of fresh and perishable products (like fruits, vegetables, dairy, etc.), refunds or replacements are only accepted if the item is spoiled or damaged at the time of delivery.
Non-Refundable Items
We do not accept returns, exchanges, or refunds for:
Opened or Used Products
Items opened, used, or partially consumed
Missing Packaging
Products without original packaging or labels
Post-Dispatch Cancellations
Orders cancelled after dispatch
Non-Returnable Items
Items marked as "Non-Returnable" on the product page
Refund Process
Once your refund request is approved:
1
Refund Processing
Refunds will be processed within 5-7 business days
2
Payment Method
The amount will be credited to your original payment method (UPI, bank, wallet, or card)
3
COD Orders
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit
Cancellation Policy
Before Dispatch
You may cancel your order before it is packed or dispatched.
After Dispatch
Once the order is out for delivery, cancellation will not be accepted.
Our Side Cancellations
In case of cancellation due to unavailability of stock or delivery issues from our end, a full refund will be initiated automatically.
How to Request a Refund or Replacement
To request a refund or replacement:
Contact Support
Contact our customer support team at:
support@jharkhandfoods.com
+91 88252 00897
Provide Details
Provide your Order ID, product details, and supporting images/videos (if applicable)
Review Process
Our team will review your request and update you on the status within 48 hours
Important Notes
Inspect Your Order
Please ensure you inspect your order upon delivery
Verification Required
Refunds and replacements are subject to verification and approval by JHARKHAND FOODS
Policy Updates
The company reserves the right to modify or update this policy at any time without prior notice